Cheetah Money Current Account
Terms and Conditions
Valid as of September 1
, 2016
IMPORTANT INFORMATION: These are the terms & conditions of the agreement between us,
Prepaid Financial Services Ltd (PFS), Fifth Floor, Langham House, 302-308 Regent Street, London,
W1B 3AT in partnership with Cloud Payments Ltd trading as “Cheetah Money” as an approved agent
of PFS and you, the person entering into the agreement. Please read this Agreement carefully before
activating or using your card or account. The terms of this Agreement and fees shall apply to all
1. Definitions & Interpretation
a non-deposit non-interest bearing pre-paid electronic account associated at
times to a Card which is maintained for the sole purpose of enabling
act of authorising a Transaction by using the Card together with (i) the PIN
Code or with (ii) the CVC Code and expiry date or with (iii) the signature of
the Cardholder;
An automated teller machine
is an electronic telecommunications device
that enables Customers to perform financial transactions, particularly cash
withdrawal, without the need for a human cashier, clerk or bank teller.
Most ATMs identify the Customer by the Customer inserting the Card with
a magnetic stripe or a plastic smart card with a chip that contains a unique
card number and security information such as an expiration date or CVC2
or CVV. Authentication is provided by the customer entering a personal
identification number (PIN).
"Available Balance"
“BIC code(s)
“Business Day"
the value of unspent funds loaded onto your Account and available to use;
Bank Identifier Code means a standard format code managed by SWIFT now
called Business Identifier Codes (BIC) which is used to uniquely identify banks
and financial institutions globally - it who and where they are. This code is
used when transferring money between banks, in particular for international
wire transfers or SEPA payments.
Monday to Friday, 0900hrs to 1800hrs CET, excluding bank and public
holidays in Ireland
a physical device bearing electronically stored monetary value as
represented by a claim against Prepaid Financial Services; and/or
a physical or digital mechanism providing access to an Account which is
issued by Prepaid Financial Services for the purpose of enabling
“Direct Debit”
the person who has applied successfully for a Payment Service and who has
been issued at least one Card by us for Card payments or IBAN account
details. The Customer is the legally and financially responsible person to
whom we provide the Payment Services;
A facility available for UK and where enabled on Irish registered Accounts
only. Whereby an instruction from Customer is sent to Prepaid Financial
Services, authorising an organisation the Customer wishes to pay, to collect
varying amounts from your account at periodic intervals.
The European Economic Area provides for the free movement of persons,
goods, services and capital within the internal market of the European Union
(EU) between its 28 member states, as well as three of the four member
states of the European Free Trade Association (EFTA): Iceland, Liechtenstein
and Norway.
Electronic money is monetary value, the digital equivalent of cash, issued by
an e-money institution and stored on or allocated to an electronic device
issued and usable for payments.
A payment account issued by Prepaid Financial Services in favor of certain
Customers, mostly corporate, permitting the receipt of funds for the loading
of Cards and manage Card program related expenses.
the price paid by the Customer for the Payment Services
Know Your Business
An IBAN, or International Bank Account Number is part of a new international
standard that has been adopted as part of the SEPA (Single Euro Payments
Area) agreement. IBAN) is an internationally agreed system of
identifying bank accounts across national borders to facilitate the
communication and processing of cross border transactions with a reduced
risk of transcription errors. It has been implemented by most European
countries and many countries in the other parts of the world,
Know Your Business due diligence checks on corporate entities, their
directors and beneficial owners as per Anti-Money Laundering regulatory
Know Your Customer”
Know Your Customer personal due diligence checks as per Anti-Money
Laundering regulatory requirements
"Limitation Period"
Where applicable means the period of 6 years following termination of this
a retailer or any other person that accepts e-money by virtue of a Merchant
account with an acquirer or a payment services provider.
"Payment Services"
Simplified Due Diligence
means all payment and e-money services and any related services available
to the Customer through the use of the Account and/or Card;
the Single Euro Payments Area (SEPA) is a payment
integration initiative of the European Union to help simplify the process of
bank transfers
a means of self-certification for the registration of personal details associated
with a Card or Account. [SDD]. SDD Cards are subject to lower annual load
and ATM limits than KYC validated Cards or Accounts.
The Society for Worldwide Interbank Financial Telecommunication provides a
network that enables financial institutions worldwide to send and receive
information about financial transactions in a secure, standardised and
reliable environment
"Systems and Schemes"
the Scheme being MasterCard as shown on your Card or Account; Systems
being the card processor.
"we", "us" or 'our"
Prepaid Financial Services Limited (PFS) as the e-money issuer and regulated
entity and Cloud Payments Limited an Irish registered company and approved
FCA agent of PFS;
"you" or "your"
The Customer and/or any person who has been provided with a Card by the
Customer for use in accordance with these Terms and Conditions.
2. Contact Us
Your Cheetah Money Current Account can be managed online at For customer service related queries you can contact us via
email at or by phone to (+353) (0)16855811 To
report your Cards lost or stolen please call (+353) 1890 989391 or email .
At any time during the contractual relationship you shall have the right to receive, on request,
these terms and conditions free of charge or download them at
3. Your Agreement with Us
3.1. The issuer for Your Cheetah Money Current Account and provider of the Payment Services is
Prepaid Financial Services Limited. [PFS]. PFS is registered in England and Wales under
Company Registration Number is 6337638. Registered Office: 5th Floor, Langham House, 302-
308 Regent Street, London, W1B 3AT.
3.2. PFS is authorised and regulated as an e-money issuer by the Financial Conduct Authority
registration number 900036.
3.3. Details of the PFS authorisation licence by the Financial Conduct Authority is available on the
public register at
3.4. Cloud Payments Limited trading as Cheetah Money acts as the programme manager and as an
approved FCA Agent of PFS under FCA firm registration number 900454.
3.5. Cloud Payments Limited trading as Cheetah Money is registered in Ireland with its registered
office at FDW House, Blackthorn Business Park, Coes Road, Dundalk, Co. Louth.
3.6. Prepaid Financial Services Limited is licensed as a principal member with the Scheme.
MasterCard is a registered trademark of MasterCard International Incorporated.
3.7. These terms and conditions govern the relationship between us and you for the provision of
the Payment Services by us to you. This Agreement also contains important warnings and
information that may affect your rights and your ability to recover your money. By activating
your Account, you shall be deemed to have accepted and fully understood the terms and
conditions set out in this Agreement and you agree to comply with these by your use of the
Card and/or by indicating your acceptance.
3.8. Your Card is not a credit card and is not issued by a bank. Regardless of the type of Card(s) you
have, you will have only one Account where your Available Balance is located.
3.9. Your Payment Services may not be activated unless we have been provided with the required
information so that we may identify you and can comply with all applicable KYC and anti-
money laundering requirements. We shall keep records of such information and documents in
accordance with all applicable legal and regulatory requirements.
3.9 Reference to a currency (e.g. Euros €) shall mean that amount or the local currency equivalent
in which your Card is denominated.
3.10. The Available Balance on your Card and/or Account will not earn any interest.
3.11. The Payment Services are prepaid payment services and not a credit or bank product, you
must therefore ensure that you have a sufficient Available Balance to pay for each purchase,
payment that you make using the Payment Services (including value added tax and any other
taxes, charges and fees that are applicable). If for any reason a Transaction is processed and
the Transaction amount exceeds the Available Balance, you must repay us the amount of such
excess immediately and we shall be entitled to stop any existing or subsequent Transactions
from proceeding.
3.12. This Agreement does not give you any rights against a System and or Scheme, its affiliates or
any third party.
3.13. Only persons over 18 years of age are entitled to register for the Payment Services.
4. Service Limits & Direct Debits
4.1 Transactions may be restricted by Card or Account type, individual usage patterns and payment
risk profiles. For anti-money laundering and anti-fraud reasons we reserve our rights to change
particular payment restrictions (including from those published or included herein) without notice
and to the extent required to meet our regulatory obligations.
4.2 Simplified Due Diligence account holders may be restricted to payment services, domestic ATM
access, along with reduced annual maximum load limits and capped annual withdrawal limits. These
limits will be subject to Scheme and regulatory requirements.
4.3When sending funds to your account with us, we recommend that senders use the SEPA transfer
payment method to send funds to your individual account associated IBAN. If this is not an available
option you are responsible for checking all of the details and references when sending funds as we
will not be responsible to do so
4.4 We cannot be held liable for the payment process or fees associated with bank(s) and or
intermediary bank(s) to process payments from you to us. Any fee(s) charged to us, not limited to
receiving, processing or crediting a payment for you will be deducted by us before crediting the
remaining balance to you.
4.5 You are responsible for checking and confirming payment details and fees before making a
payment to us.
4.6 PFS will credit payments received to your account at least once a day and before the end of the
business day (Monday Friday only). PFS will process payments received after the cut off period will
be processed the next working day and you will hold PFS free and clear from any responsibility is this
4.7 E-Wallets accounts that are allocated to corporate clients are subject to KYB approval. Funds will
be received and automatically credited to the E-Wallet corporate account.
4.8 PFS reserve the right to suspend the E-Wallet service for misuse.
4.9 Corporate clients will be responsible for sending PFS evidence of source of funds in order for us
to meet our regulatory requirements.
4.10 Where so enabled you may change your PIN at select ATM’s subject to a Fee.
4.11 Where enabled, you may be eligible to instruct companies to create regular Direct Debits from
your UK issued and registered Account. You will be responsible for ensuring that the correct details
are provided in order for the Direct Debit to be created for you. You must ensure at all times that
you have a sufficient balance on your account to allow for the funds to be debited from your
account. You are responsible for checking the terms and conditions that have been provided to you
by the Direct Debit originator. PFS and/or Cheetah Money Limited reserve(s) the right to decline or
terminate any Direct Debit instruction(s) that you have requested.
4.12 You may incur a charge for unpaid Direct Debits if there are not enough funds in your account
to pay an incoming Direct Debit request
4.13 You accept responsibility for cancelling any Direct Debit on your Account with the originator
directly. PFS and Cheetah Money Limited will not be able to do this on your behalf and cannot
accept liability for any losses due to none or late cancellation
5. Use of the Services
5.1. You can use the Payment Services up to the amount of the Available Balance for Transactions
at Merchants of the relevant System up to the amount of the balance. If the Available Balance
is insufficient to pay for a Transaction, some Merchants will not permit you to combine use of
a Card or Account with other payment methods.
5.2. The value of each Transaction and the amount of any fees or charges payable by you under
this Agreement will be deducted from the Available Balance.
5.3. Once a Transaction is authorised it cannot be withdrawn. Within the EEA we will ensure
transfer of the payment to the payment service provider of the Merchant within three
Business Days. If the payment service provider of the Merchant is located outside the EEA, we
will effect payment as soon as possible.
5.4. In order to protect you and us from fraud, Merchants will seek electronic authorisation before
processing any Transaction. If a Merchant is unable to get an electronic authorisation, they
may not be able to authorise your Transaction.
5.5. We may refuse to authorise any use of the Payment Services which could breach these terms
and conditions or if we have reasonable grounds for suspecting that you or a third party have
committed or are planning to commit fraud or any other illegal or un-permitted use of the
Payment Services.
5.6. Your ability to use or access the Payment Services may occasionally be interrupted, for
example if we need to carry out maintenance on our Schemes. Please contact Customer
Services via our website to notify us of any problems you are experiencing using your Card or
Account and we will endeavour to resolve any problem.
5.7. For customers with simplified due diligence limits you may be restricted on making outgoing
party payments until you have met our KYC regulatory requirements.
6. Condition of Use at Certain Merchants
6.1. In some circumstances we or Merchants may require you to have an Available Balance in
excess of the Transaction amount. For example, at restaurants you may be required to
have 15% more on your Card than the value of the bill to allow for any gratuity or service
charge added by the restaurant or you.
6.2. In some circumstances Merchants may require verification that your Available Balance
will cover the Transaction amount and initiate a hold on your Available Balance in that
amount, examples include rental cars. In the event a Merchant places a pre-authorisation
on your Account, you will not have access to these funds until the Transaction is
completed or released by the Merchant which may take up to 30 days.
6.3. If you use your Card at an automated fuelling station, subject to Merchant acceptance,
your Card may need to be pre-authorised for a pre-determined amount in the relevant
currency. If you do not use the whole pre-authorisation or do not have Available Balance
to obtain a pre-authorisation, it is possible that the pre-authorised amount will be held
for up to 30 days before becoming available to you again.
6.4. Some Merchants may not accept payment using our Payment Services. It is your
responsibility to check the policy with each Merchant. We accept no liability if a
Merchant refuses to accept payment using our Payment Services.
7. Managing & Protecting Your Account
7.1. You are responsible for your Card, any Username, PIN number and Account passwords.
Do not share your Card or Account security details with anyone.
7.2. You must keep your Account, PIN, Username and Password safe, and separate from your
Card or any record of your Card number and not disclose it to anyone else. This includes:
i. memorising your PIN as soon as you receive it, and destroying the post mail or other
authorised communication used to transmit it to you;
ii. never writing your PIN on your Card or on anything you usually keep with your Card;
iii. keeping your PIN secret at all times, including by not using your PIN if anyone else is
iv. not disclosing your PIN to any person.
7.3. The user of the Card(s) must sign the signature strip on any Personalised Card
immediately when received.
7.4. If you forget your PIN, you should send an SMS instruction to +353861800768 with
<PIN> <last 8 digits of your card> to retrieve your PIN again. As an example: send PIN
12345678 to +353861800768
7.5. The Payment Services may only be used by the Customer.
7.6. You must not give the Card to any other person or allow any other person to use the
Payment Services. You must keep the Card in a safe place.
7.7. Failure to comply with clause 7.2 may affect your ability to claim any losses in the event
that we can show that you have intentionally failed to keep the information safe or you
have acted fraudulently, with undue delay or with gross negligence. In all other
circumstances your maximum liability shall be as set out below at clause 14.
7.8. If you believe that someone else knows your Account or Card security details, you should
contact us immediately.
7.9. Once your Card or your Account has expired or if it is found after you have reported it as
lost or stolen you agree to destroy your Card by cutting them in two through the
magnetic strip.
8. Identity Verification
8.1. If you enter into Transactions over the internet, some websites require you to enter your
name and address. In such cases you should supply the most recent address which has
been registered with us by the Customer as the Account address. The Account address is
also the address to which we will send any correspondence.
8.2. You must notify us within 7 days of any change in the Account address or your other
contact details. You can notify us by contacting Customer Services who may require you
to confirm such notification in writing. You will be liable for any loss that directly results
from any failure to notify us of such a change as a result of undue delay, your gross
negligence or fraud. We will need to verify your new Account address and shall request
the relevant proofs from you.
8.3. We reserve the right at any time to satisfy ourselves as to your identity and home address
(for example, by requesting relevant original documents) including for the purposes of
preventing fraud and/or money laundering. In addition, at the time of your application or
at any time in the future, in connection with your Account, you authorise us to perform
electronic identity verification checks directly or using relevant third parties.
8.4. Cards are issued in accordance with regulatory limits and conditions. Full card limits are
usage for cards can be found on our website.
9. Cancelling Services
9.1. If you are the Customer and you wish to cancel the Payment Services at any time, you
must request cancellation online by informing us of your wish to cancel and to claim a
refund of your unused funds by emailing us as specified in section 2 above. You must e-
mail us from the e-mail address you provided when registering your Account. Our
Customer Services department will then suspend all further use of your Payment
9.2. Once we have received all the necessary information from you (including KYC) and all
Transactions and applicable fees and charges have been processed, we will refund to the
you (Customer)any Available Balance less any fees and charges payable to us, provided
i. you have not acted fraudulently or with gross negligence or in such a way as to give rise
to reasonable suspicion of fraud or gross negligence; and
ii. We are not required to withhold your Available Balance by law or regulation, or at the
request of the police, a court or any regulatory authority.
9.3. Once the Payment Services have been cancelled, it will be your responsibility to destroy
the Card(s) that were provided to you under the Payment Services.
9.4. If, following reimbursement of your Available Balance, any further Transactions are found
to have been made or charges or fees incurred using the Card(s) or we receive a reversal
of any prior funding transaction, we will notify you of the amount and you must
immediately repay to us such amount on demand as a debt.
10. Right to Cancel ("Cooling-Off')
You have a right to withdraw from this Agreement under the following conditions:
10.1. where you purchased the Payment Services by mail order, internet, fax, digitally or by
email then you have a “Cooling Off” period of 14 days beginning on the date of the
successful registration of your Account to withdraw from this Agreement and cancel the
Payment Services, without any penalty but subject to deduction of any reasonable costs
incurred by us in the performance of any part of the provision of services before you
cancel. You must contact us within this 14 day period and inform us that you wish to
withdraw from this Agreement and you must not use the Payment Services. We will then
cancel the Payment Services and reimburse the amount of Available Balance on the
Account to the Customer. However, we reserve the right to hold Available Balance for up
to 30 business days from receipt of your instructions before returning the balance, to
ensure that details of all transactions have been received.
10.2. After the Cooling Off period you may only cancel the Payment Services as described in
clause 9 Above.
11. Expiry & Redemption
11.1. Your Card has an expiry date printed on it. The funds on your Account will no longer be
usable following the expiry date of the most recent Card that was issued under the
Account (“Expiry Date”).
11.2. The Payment Services and this Agreement shall terminate on the Expiry Date unless you
request or are issued with a replacement Card prior to the Expiry Date in accordance with
clause 12.4 or unless we otherwise agree to continue providing Payment Services to you
following the Expiry Date.
11.3. You may not use your expired Card after the Expiry Date.
11.4. If a Card expires before your Available Balance is exhausted, you can contact Customer
Services to request a replacement Card, provided you do so 14 days before the Expiry
Date and subject to payment of a fee (where specified).
11.5. Notwithstanding any Expiry Date your funds are available for redemption by contacting
us at any time before the end of the 6 years Limitation Period. After the 6 years
Limitation Period your funds will no longer be redeemable to you.
11.6. Provided that your request for redemption is made less than 12 months following the
Expiry Date redemption will not incur any Late Redemption Fee. In the event that you
make a request for redemption more than 12 months after the Expiry Date and before
termination of the contract an Account Closure Fee may be charged (where specified).
11.7. We reserve the right to issue you with a replacement for an expired Card even if you have
not requested one. If you have not requested a replacement Card, you will not be
charged a Card Replacement Fee.
11.8. We shall have the absolute right to set-off, transfer, or apply sums held in the Account(s)
or Cards in or towards satisfaction of all or any liabilities and fees owed to us that have
not been paid or satisfied when due.
12. Termination or Suspension of Your Account
12.1. We may terminate your use of the Payment Services with prior notice of at least 2
12.2. Your use of the Payment Services will be terminated following the Expiry Date in
accordance with clause 11.2
12.3. We may terminate or suspend, for such period as may reasonably be required, your use
of the Payment Services at any time, without prior notice:
i. in the event of any fault or failure in the data information processing system;
ii. if we reasonably believe that you have used or are likely to use the Payment Services, or
allow them to be used, in breach of this Agreement or to commit an offence;
iii. if any Available Balance may be at risk of fraud or misuse;
iv. if we suspect that you have provided false or misleading information;
v. By order or recommendation of the police or any relevant governmental or regulatory
12.4. If any Transactions are found to have been made using your Card after any action has
been taken by us under clause 12.1, the Customer must immediately repay such amounts
to us.
13. Lost or Theft of your Card
13.1. You are responsible for protecting your funds as if they were cash.
13.2. You should treat your funds like cash in your wallet and look after it accordingly. If you
lose your card or it is stolen you may not be able to recover the funds on your account in
just the same way as you would usually not be able to recover cash which you lose or
which is stolen from you.
13.3. If your Card is lost or stolen or if you think someone is using the Payment Services
without your permission or if your Card is damaged or malfunctions:
i. you must contact us as soon as possible and you must provide us with your Account or
Card number and either your Username and Password or some other identifying details
acceptable to us so that we can be sure we are speaking to you; and
ii. Provided we have obtained your consent to close the Account, we will then provide you
with a replacement Card with a corresponding new Account loaded with an amount
equivalent to your last Available Balance.
13.4. You will be liable up to a maximum of the first 100 of losses arising from any
unauthorised Transactions that take place prior to your notifying us of the loss or theft. If
our investigations show that any disputed transaction was authorised by you, or you have
acted fraudulently or with gross negligence (for example by failing to keep your Prepaid
Card or PIN secure), we may reverse any refund made and you may be liable for any loss
we suffer because of the use of the Prepaid Card. You will not be held liable for any losses
once you have notified us of loss or theft unless we reasonably determine that you have
acted in accordance with clause 15.1.ii. - in which case you shall be liable for all losses.
13.5. Once we have been notified of any loss or theft, we will suspend the Payment Services as
soon as we are able, to limit any further losses. We can only take steps to prevent
unauthorised use of the Payment Services if you can provide us with the Account or Card
number and Username and Password or if you can produce sufficient details to identify
yourself and the relevant Account.
13.6. Replacement Cards will be posted to the most recent Account address registered by the
Cardholder. Failure to provide the correct address will result in a Card Replacement Fee.
13.7. If you subsequently find or retrieve a Card that you have reported lost or stolen, you
must immediately destroy the found Card by cutting it in half through the magnetic stripe
and chip.
13.8. You agree to help us, our agents, regulatory authorities and the police if your Card is lost,
stolen or if we suspect that the Payment Services are being misused.
14. Our Liability
14.1. Subject to clause 14.4;
i. neither party shall be liable to the other for indirect or consequential loss or damage
(including without limitation loss of business, profits or revenues), incurred in connection
with this Agreement, whether arising in contract, tort (including negligence), breach of
statutory duty or otherwise;
ii. we shall not be liable:
1. if you are unable to use the Payment Services as set out or for any reason stated in
clauses 4 and 9;
2. for any fault or failure beyond our reasonable control relating to the use of the
Payment Services, including but not limited to, a lack of Available Balance or fault in
or failure of data processing Schemes;
3. if a Merchant refuses to accept a Transaction or fails to cancel an authorisation or
4. for the goods or services that are purchased with your Card;
5. for any loss, fraud or theft that is reported more than 8 weeks following the event;
6. where you acted with:
14.1.ii.6.1. undue delay
14.1.ii.6.2. fraudulently; or
14.1.ii.6.3. With gross negligence. (including where losses arise due to your failure
to keep us notified of your correct personal details)
14.2. To the fullest extent permitted by relevant law, and subject to clause 13.4, our total
liability under or arising from this Agreement shall be limited as follows:
i. where your Card is faulty due to our default, our liability shall be limited to replacement
of the Card or, at our choice, repayment to you of the Available Balance;
ii. where sums are incorrectly deducted from your Available Balance due to our fault, our
liability shall be limited to payment to you of an equivalent amount; and
iii. In all other circumstances of our default, our liability will be limited to repayment of the
amount of the Available Balance.
14.3. Nothing in this Agreement shall exclude or limit either Party's liability in respect of death
or personal injury arising from that party's negligence or fraudulent misrepresentation.
14.4. No party shall be liable for, or be considered in breach of this Agreement on account of,
any delay or failure to perform as required by this Agreement as a result of any causes or
conditions which are beyond such Party's reasonable control and which such Party is
unable to overcome by the exercise of reasonable diligence.
15. Refunds for Transactions
15.1. A Transaction shall be considered to be unauthorised if you have not given your consent
for the Transaction to be made. If you believe that a Transaction has been made without
your consent you should contact us in accordance with clause 2.
15.2. A claim for a refund of an authorised Transaction must be made within 8 weeks from the
date on which the funds were deducted from your Available Balance. Within 10 Business
Days of receiving your claim for a refund we will either refund the full amount of the
Transaction or provide you with justification for refusing the refund.
15.3. If you are not satisfied with the justification provided for refusing the refund or with the
outcome of your claim for a refund, you may submit a complaint to us or contact the
complaints authority as described in clause 16.
15.4. Where any request, transaction, disputed transaction, arbitration or reversed transaction
involves third party costs you remain liable for these and they will be deducted from your
account or otherwise charged to you.
16. Payment Disputes
16.1. We aim to provide customers with easy access to our customer services team who
receive record, investigate and respond to complaints.
16.2. We take complaints very seriously and value the opportunity they provide to assist us
with reviewing the way we do business and helping us meet our customers’ expectations.
Our primary aim is to resolve any complaints that you may have as quickly and effectively
as we can and consequently have documented the steps to be taken below.
In the first instance, your initial communication will be with our Customer Care Team. We
expect our Customer Care Team to respond to your complaint within five working days. You
can contact our Customer Care Team using the details in clause 2 by emailing us on or contacting us by phone to (+353) 1890 989391
16.3. If having received a response from our Customer Care Team you are unhappy with the
outcome, please contact the Complaints Officer of Prepaid Financial Services Ltd, 5
Floor, Langham House, 302-308 Regent Street, London, W1B 3AT directly in writing via
email on
16.4. If the Complaints Officer is unable to respond to your complaint immediately, you will
receive confirmation that your complaint has been received and a formal investigation
will be conducted. It is anticipated that you will receive a formal response of their
findings within four weeks.
16.5. If the Complaints Officer of Prepaid Financial Services Ltd is unable to resolve your
complaint and you wish to escalate your complaint further, please contact the Financial
Ombudsman Service at South Key Plaza, 183 Marsh Wall, London, E14 9SR. Details of the
service offered by the Financial Ombudsman Service are available at
16.6. You must provide us with all receipts and information that are relevant to your claim.
16.7. If our investigation shows that we have incorrectly deducted money from your Available
Balance, we shall refund the amount to you. If we subsequently establish that the
refunded amount had been correctly deducted, we may deduct it from your Available
Balance and may charge you an Investigation Fee. If you do not have sufficient Available
Balance, you must repay us the amount immediately on demand.
16.8. In relation to any dispute between the Cardholder and a Merchant, provided you are able
to satisfy us that you have already made all efforts to resolve the dispute with the
relevant Merchant, we will attempt to assist you so far as is reasonably practicable. We
may charge you a Chargeback Processing fee as referenced in the Fees & Limits Schedule
for any such assistance we may give you with any such dispute. If there is an un-
resolvable dispute with a Merchant in circumstances where the Card has been used for a
Transaction, you will be liable for the Transaction and will have to resolve this directly
with the relevant Merchant.
17. Personal Data
17.1. We are the data controller for your personal data and will process personal data given to
us in connection with your Account in order to administer your Account and provide you
with services relating to the Account and this Agreement. We may also use your personal
data for marketing purposes and for market research purposes, in accordance with
applicable legislation and our Privacy Policy.
17.2. We may check your personal data with other organisations, and obtain further
information about you in order to verify your identity and comply with applicable money
laundering and governmental regulations. A record of our enquiries will be left on your
file. In accordance with our Privacy Policy and applicable legislation, we may provide
personal data supplied by you to certain named third parties (including data processors)
for the purpose of performing our obligations and exercising our rights under this
Agreement, including third parties located outside the European Union where different
data protection standards may apply. We may also disclose your personal data as
required by law or any competent authority.
17.3. By agreeing to these terms and conditions, you acknowledge and agree to our processing
of your personal data in this way.
17.4. You have the right to receive certain information concerning the personal data we hold
about you and to rectify such data where it is inaccurate or incomplete.
17.5. You have also seen our Privacy Policy document and acknowledge and agree to the
provisions thereof (as amended from time to time).
17.6. If you have elected to opt in to receive email and SMS marketing, we may share your
information with third parties so they can contact you directly by telephone or email
about their products and services.
18. Changes to the Terms and Conditions
We may update or amend these terms and conditions (including our Fees & Limits Schedule).
Notice of any changes will be given on the website or by notification by e-mail or by means of
mobile device at least 2 months in advance. By continuing to use the Payment Services after
the expiry of the 2 months notice period you acknowledge that you indicate your acceptance
to be bound by the updated or amended terms and conditions. If you do not wish to be bound
by them, you should stop using the Payment Services immediately in accordance with our
cancellation policy (see clause 9).
19. Miscellaneous
19.1. We may assign our rights, interest or obligations under this Agreement to any third party
(including by way of merger, consolidation or the acquisition of all or substantially all of
our business and assets relating to the Agreement) upon 2 month’s written notice. This
will not adversely affect your rights or obligations under this Agreement.
19.2. We do not intend that any of the terms of this Agreement will be enforceable by a person
not a party to it, except that Schemes and their affiliates may enforce any right granted to
it under this Agreement.
19.3. Any waiver or concession we may allow you will not affect our strict rights and your
obligations under this Agreement.
19.4. You agree that you will not use the Payment Services in an illegal manner and you agree
to indemnify us against any claim or proceeding brought about by such illegal use of the
Payment Services.
19.5. This Agreement and the documents referred to in it, constitute the entire agreement and
understanding of the parties and supersede any previous agreement between the parties
relating to the subject matter of this Agreement.
19.6. All changes to the customer will be communicated by us. The most up to date terms and
fees can be found on our website and your customer secure login area.
20. Funds Protection
Your funds are safeguarded by law. In the event that Prepaid Financial Services became
insolvent your e-money funds are protected against claims made by any other creditors.
21. Regulation & Law
21.1. The Payment Services, Card and Account are payment products and not deposit, credit or
banking products, as such they are not covered by the Financial Services Compensation
21.2. To the fullest extent permitted by law and without affecting your legal rights as a
consumer, this Agreement and any dispute or claim arising out of or in connection with it
or its subject matter or formation (including non-contractual disputes or claims) shall be
governed by, and construed in accordance with, the laws of England & Wales and the
courts of England & Wales shall have exclusive jurisdiction in relation to the same.
22. Fee and Limits Schedule please see below:
Consumer (non-business) current account fees
Cloud Charge
€ 12.50
€ 4.95
€ 1.50
2% of amount
with a minimum
of €2.50 and max
of €7.00
€ 0.50
€ 0.40
€ 1.00
€ 0.25
€ 0.50
€ 1.00
€ 1.00
€ 0.00
€ 1.00
€ 1.00
€ 1.00
Business current account Fees
Transaction & account fees- NO CARD IS ISSUED
Account opening
Fixed monthly service charge per month
SEPA transaction fee inward payment per transaction-
next day
SEPA transaction fee urgent per transaction - same day
International (non-SEPA) transaction fee per
transaction-next day
Card Fees
Purchase of Mastercard Chip & PIN (lost & stolen at
same cost)
€ 12.50
Cardholder Transaction Fees- CARD IS ISSUED
Account opening
Monthly Service Charge
SEPA transaction fee inward payment per transaction-
next day
SEPA transaction fee urgent per transaction - same day
International (non-SEPA) transaction fee per
transaction-next day
ATM in SEPA - Max wdl of €250.00 x 3 per day
€ 1.50
ATM International - Max wdl of €500.00 x 3 per day
2% of amount
with a minimum
of €2.50 and max
of €7.00
ATM Balance inquiry (PIN change at ATM /ATM Decline
€ 0.40
POS International
€ 1.00
FX mark up on spread
SMS Balance check, block/unblock, all SMS's
€ 0.25
Transaction Decline/Return fee
€ 0.50
SMS/Internet Debit Card Load
€ 1.00
SMS/Internet Credit Card Load
SMS/Internet Card to Card transfer
€ 1.00
IVR/SMS PIN resend
€ 1.00
IVR Balance
€ 1.00
Online PIN reveal - First one Free
€ 1.00